This Withdrawal Policy explains how verified creators (“Creators”) can withdraw earnings from Finsta (operated by Solutionize LTD (UK) and Solutionize LLC (US), together “Finsta,” “we,” “us,” “our”).
 
At‑a‑glance: You may request a payout at any time once your Available Balance is at least $50 USD. Payouts are made to the payment method on file after mandatory checks (ID/age verification, fraud/safety review, partner rules) and subject to refunds/chargebacks/reserve holds.
1) Key Definitions

• Earnings: Gross amounts you earn from eligible activity on Finsta (e.g., paid messages, paywalled media, digital products, voice/video calls), minus Finsta’s platform/service fees, processor fees, applicable taxes/withholding, refunds, reversals, chargebacks, and adjustments.

• Available Balance: The portion of your Earnings that is cleared for withdrawal (i.e., not in dispute, under review, or on reserve/hold).

• Payout: A transfer of your Available Balance to your linked payout destination through our payment partners (e.g., Stripe/CCBill).

2) Eligibility for Withdrawal
To request a payout, you must:

1. Be 18+ and ID/age‑verified (e.g., Yoti/Ondato flow completed).

2. Have an Available Balance ≥ $50.00 USD.

3. Have a valid payout method set up and compliant with partner and local banking rules.

4. Have no active account blocks that prevent payouts (e.g., safety, fraud, or legal holds).

 
Minimum threshold: $50.00 USD per withdrawal. Balances below $50 remain in your wallet until you reach the threshold.
3) Requesting a Withdrawal

• When: You can request any time from the Payouts screen. There is no fixed payout day; you control timing.

• Amount: You may request up to the Available Balance shown at the time you submit.

• Frequency: Reasonable frequency is permitted; excessive/automated requests may be rate‑limited to protect system integrity.

4) Payout Methods & Currency

• Settlement currency: USD unless we offer local currency options in your region. If conversion applies, your bank/processor sets the FX rate and may charge fees.

• Methods: Bank transfer and other supported rails as provided by Stripe/CCBill in your country. Availability varies by region and compliance review.

• Fees: Third‑party payout and banking fees (including FX) may apply and will be shown or disclosed by the provider where possible.

5) Processing, Holds & Reserves
To protect users, payment partners, and you, we may apply the following before releasing funds:

• Fraud & safety review: Automated systems (e.g., device fingerprinting, velocity checks) and human moderation may delay or deny a payout if risk is detected.

• Disputes window: Amounts tied to transactions that are refundable, disputed, or subject to chargeback risk may be temporarily reserved until windows close or risk reduces (per card‑brand/partner rules).

• Regulatory/partner checks: Compliance reviews (sanctions, KYC, AML) may be required. We may request additional information.

• Account issues: Payouts are paused during investigations for serious Terms/Standards violations (e.g., non‑consensual content, trafficking, fraud) until resolved.

6) Refunds, Chargebacks & Negative Balances

• Offsets: Refunds, reversals, or chargebacks related to your sales are deducted from your Earnings. If already paid out, we may offset from future Earnings or debit your payout method as permitted by law and partner rules.

• Negative balance: If deductions exceed your Earnings, your balance may become negative. You must restore it (e.g., via future sales). We may limit features or payouts until resolved.

• Cooperation: You must timely provide evidence requested to contest disputes.

7) Taxes & Reporting

• You are responsible for your taxes. Where required, we collect tax information (e.g., W‑9/W‑8 for US) and may issue statements/returns (e.g., Form 1099‑NEC/1099‑K) or withhold taxes as required by law.

• Keep your taxpayer information current to avoid payout delays.

8) Compliance & Restricted Uses

• No off‑platform transactions. Earnings must come from on‑platform activity only. Off‑platform solicitations or payments are prohibited and ineligible for payout.

• We follow sanctions and restricted‑country rules. If your residency or bank location is restricted, payouts may be unavailable.

9) Account Closure & Dormant Funds

• Closure: Before closing your account, withdraw your Available Balance (≥ $50). After closure, we will attempt one final payout of the Available Balance, subject to holds/reserves and applicable fees.

• Dormancy: If you remain inactive for an extended period, we may charge a reasonable dormant account fee or transfer balances per applicable unclaimed property laws after required notices.

10) Transparency & Support

• Your Payouts screen shows pending/cleared amounts, holds, and recent transfers.

• Support: admin@finsta-app.com (subject: Payout Support). Appeals/urgent: +44 1904 500 751 (24/7 WhatsApp).

11) Changes to this Policy
We may update this Policy to reflect operational, legal, or partner changes. Material updates will be communicated in‑app or by email and take effect on the posted Effective date.
Contact

• Solutionize LTD (UK): 85 Great Portland Street, W1W 7LT, London, UK

• Solutionize LLC (USA): 1111b South Governors Avenue, Dover, DE 19904, USA

• Email: admin@finsta-app.com

• Appeals / Support (24/7 WhatsApp): +44 1904 500 751